Addressing the Needs of Victims: the Design of a Multi-Role AI-Driven Application for Victims of Crime Access to Justice
Abstract
In this article, we explore the possibilities offered by new information and communications technology (ICT) and artificial intelligence (AI) in providing efficient digital solutions to support crime victims’ rights and their access to justice. Based on the results of the LINK Project (Linking Information for Adaptive and Accessible Child-Friendly Courts, involving Italy, Portugal, Czech Republic, Bulgaria, Lithuania and Slovenia), this paper describes the blueprint for an information system named DIANA, which is designed to provide the following functionalities: victim data collection; procedural accommodation definition; risk assessment; data management; expert system information through an AI chatbot; secure chat for operators. The application of the DIANA blueprint in a real-world scenario, a prospective for future research, will allow for a clearer determination of essential elements such as the material and organisational costs of development, the actual user acceptance of the technology, and above all its capacity to support effectively the victims’ access to justice.Downloads
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